Shipping policy

Shipping Policy

Effective Date: 3 July 2026

At New Voltic, we aim to deliver your order as quickly and efficiently as possible. Please read this Shipping Policy carefully before placing an order.

1. Shipping Provider

All orders are shipped using Aramex Store-to-Door, unless otherwise stated at checkout.

Once your order has been dispatched, delivery will be handled by Aramex in accordance with its operational procedures and delivery network.

 

 

2. Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or South African public holidays will be processed on the next business day.

During peak periods, promotional events or unforeseen operational circumstances, processing times may be longer.

 

 

3. Estimated Delivery Time

Our standard estimated delivery time is 8–11 business days from the date your order is dispatched.

Delivery times are estimates only and are not guaranteed.

Business days exclude Saturdays, Sundays and South African public holidays.

 

 

4. Delivery Delays

While New Voltic endeavours to dispatch all orders promptly, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • courier operational delays;

  • adverse weather conditions;

  • strikes or industrial action;

  • civil unrest;

  • natural disasters;

  • customs inspections (where applicable);

  • incorrect or incomplete delivery information provided by the customer;

  • remote or high-risk delivery locations; or

  • any event constituting force majeure.

To the fullest extent permitted by South African law, New Voltic shall not be liable for delays in delivery arising from circumstances beyond its reasonable control.

Nothing in this policy limits or excludes any rights afforded to consumers under the Consumer Protection Act 68 of 2008.

 

 

5. Delivery Address

Customers are responsible for ensuring that the delivery address provided at checkout is complete, accurate and accessible.

New Voltic will not be responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete address information supplied by the customer.

 

 

6. Order Updates

New Voltic will keep customers reasonably informed regarding the status of their orders.

Where shipment tracking is available, tracking information may be provided after dispatch. However, tracking information is not guaranteed for every order and may not be available depending on the shipping method or logistics provider used.

Customers may contact New Voltic at any time for an update on the status of their order.

 

 

7. Failed Deliveries

If delivery cannot be completed because:

  • the customer is unavailable;

  • the delivery address is incorrect;

  • delivery is refused; or

  • the parcel remains uncollected where collection is required,

additional shipping charges may apply before the order can be re-dispatched.

 

 

8. Risk and Ownership

Risk in the goods passes to the customer upon delivery to the address specified in the order.

Ownership of the goods passes to the customer only once New Voltic has received full payment for the order.

 

 

9. Lost or Damaged Parcels

If your parcel is lost or arrives visibly damaged, please notify New Voltic within 48 hours of the recorded delivery date (or expected delivery date if the parcel has not arrived).

We will work with Aramex to investigate the matter and, where appropriate, provide a replacement, refund or other remedy in accordance with the Consumer Protection Act 68 of 2008.

 

 

10. Contact Us

If you have any questions regarding your order or delivery, please contact:

New Voltic

Email: newvoltic.co.za@gmail.com